How This Tool Works
📋 Purpose
This tool helps you translate outage logs into a practical compensation claim view, including likely payout, evidence strength, and a claim-ready summary you can reuse.
⚙️ How It Works
- 1Enter outage events, provider, postcode, and service type
- 2We calculate likely compensation and evidence score
- 3Review eligibility, provider comparison, and copy claim summary
About Automatic Compensation
Under Ofcom's automatic compensation scheme, broadband providers must compensate customers for service failures. Compensation rates are £8 per day for the first 24 hours of an outage, then £4 per additional day. This tool provides estimates based on standard Ofcom guidelines.
This is an estimation tool. Actual compensation may vary based on your provider's specific policies and terms of service. Always verify with your provider before filing a claim.
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Broadband Outage Com Complete Guide
Learn how to use Broadband Outage Com effectively, understand assumptions, and make confident decisions from your results.
📅 Last updated: 2026-03-08
Quick Tips
Jump-start your understanding with these essential tips
Step-by-Step Guide
Follow these steps to get the most from this tool
Start with complete and realistic inputs. The quality of your result depends on this first step. If you are unsure about a value, begin with a conservative estimate and run another scenario after collecting exact numbers.
💡 Pro Tips:
- •Prefer real account values over rough guesses.
- •Use the same unit assumptions across all fields.
Advanced Topics
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Frequently Asked Questions
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