Broadband Outage Compensation Calculator

Calculate exact compensation owed for UK broadband outages, missed engineer appointments, and delayed activations under 2026 Ofcom statutory rates.

⏱️ 3-5 minutes
💪 Short

Ofcom Automatic Compensation Scheme

Official UK Benchmark

Since April 2019, major UK broadband providers must automatically compensate customers for service failures. Current rates: £10.34/day for loss of service (after 2 working days), £6.46/day for delayed activation, and £32.31 per missed engineer appointment. Signed providers include BT, Sky, TalkTalk, Virgin Media, Zen, and others.

Outage Details

Enter each broadband incident to estimate your compensation

Outage Events

Event 1

Broadband stopped working

Complete the form and press Calculate to see your estimated compensation. You may be entitled to money back if your broadband was down for 2 or more working days.

Ofcom Compensation Rates

Standard rates under the Ofcom automatic compensation scheme (2026 uprating).

£10.34

per day for loss of service

(payable from day 3 — first 2 days deducted)

£6.46

per day for delayed start

(beyond agreed activation date)

£32.31

per missed appointment

(flat rate per visit)

Data Sources and How This Works

Your Inputs

All calculations use the information you enter — your provider, postcode, event type, and outage dates. No personal data is stored or sent to any external service.

Compensation Rates

Rates come from Ofcom's published automatic compensation scheme (2026 uprated figures):£10.34/day for loss of service after 2 working days, £6.46/day for delayed activation of a new service, and £32.31 flat per missed engineer appointment. These are the same for all signed providers.

How Compensation Is Calculated

For each event you enter, the tool checks whether it meets the qualifying threshold (e.g. 2+ working days for an outage). If it qualifies, we multiply the number of full compensable days by the relevant daily rate. Missed appointments receive a flat £32.31 payment. The total is the sum of all qualifying events.

Evidence Scoring

The evidence score shows how much supporting detail you have provided. It is calculated from four factors: whether you entered a postcode (20%), selected a named provider (20%), recorded at least one incident reference (30%), and have at least one event that meets the qualifying threshold (30%). A higher score does not guarantee payment but indicates a stronger claim.

Important Disclaimer

This tool provides estimates only. Actual compensation depends on your provider's policies, whether they are signed up to the Ofcom scheme, and the specific circumstances of your outage. Always verify your eligibility with your provider before filing a formal claim.

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How This Tool Works

Under the Ofcom automatic compensation scheme rates 2026, major UK broadband providers must pay £10.34 per day automatic compensation for unresolved outages, £32.31 for missed engineer visits, and £6.46 per day for delayed line activations. Use this tool to calculate your exact compensation, check qualification rules, and generate a claim email.Read our full guide: UK Broadband Outage Compensation: Are You Leaving £9.76/Day Unclaimed?

  1. 1
    Select your broadband provider and enter your postcode.
  2. 2
    Add outage incidents, delayed activation dates, or missed engineer appointments.
  3. 3
    The tool calculates payouts using official 2026 Ofcom rates (£10.34/day, £6.46/day, £32.31 flat).
  4. 4
    Review qualifying event breakdowns and your overall claim evidence score.
  5. 5
    Copy the ready-made claim text to send directly to your provider or the Ombudsman.

Watch on YouTube

Complete Guide to Ofcom Automatic Broadband Compensation (2026 Rates)

How to claim automatic compensation for broadband outages, missed engineer appointments, and delayed activations under the latest Ofcom statutory rates.

📅 Last updated: 2026-08-13

Quick Tips

Jump-start your understanding with these essential tips

Report broadband outages immediately and obtain a fault ticket reference number. The 2-working-day qualifying clock begins the moment you report the issue.

If an engineer fails to attend a scheduled appointment or cancels with less than 24 hours notice, you are owed £32.31 without needing to prove service loss.

If your new broadband line is not activated on the agreed go-live date, compensation begins accruing from the very next calendar day.

Signed providers must apply compensation directly to your monthly bill within 30 calendar days without requiring you to fill out claim forms.

Step-by-Step Guide

Follow these steps to get the most from this tool

Choose your broadband provider (BT, EE, Sky, Virgin Media, TalkTalk, etc.) to verify scheme membership and enter your postcode for claim tracking.

Record each event: total loss of service, delayed start date, or missed engineer visit. Enter start and end timestamps and provider fault reference numbers.

The calculator evaluates your qualifying eligibility using the 2026 statutory rates: £10.34/day for loss of service, £6.46/day for delayed activation, and £32.31 for missed visits.

Use the one-click "Copy Claim Details" button to generate a formal claim email referencing Ofcom General Conditions and ADR Ombudsman escalation rights.

Advanced Topics

Deep dives for advanced users

Official 2026 Ofcom Automatic Compensation Scheme rates:

  • • Total Loss of Service (Delayed Repair): £10.34 per calendar day (starts automatically if line is not restored within 2 full working days of being reported).
  • • Missed Engineer Appointment: £32.31 flat rate (triggers if an engineer fails to attend a confirmed appointment or reschedules with < 24h notice).
  • • Delayed Start of New Service (Delayed Activation): £6.46 per calendar day (triggers from day 1 following the missed contractual go-live date).

If your provider refuses to apply automatic compensation or disputes your fault duration, request a "Deadlock Letter" or wait 8 weeks from your initial formal complaint. You can then submit your claim for free independent adjudication via CEDR (CISAS) or Ombudsman Services: Communications. The Ombudsman's ruling is legally binding on the provider.

Frequently Asked Questions

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We may earn a commission on purchases at no extra cost to you. While we only partner with trusted platforms through reputable affiliate networks, all services and accounts are managed directly by the provider, who will handle any customer care or account needs.